Policy

                           PLEASE READ CAREFULLY!

BY USING OUR SERVICE YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE.

PRIVACY:

All the information given to us by the customer is confidential (First and last name, Credit Card, Email, Address, cell phone, etc.) and never will be given to a third party person or company!

ACCEPTANCE OF TERMS:

Accepting this reservation indicates the cardholder has read this statement and gives Argo Limo LLC authorization to charge the credit card provided any amount of charges not paid in full upon completion of the services. I understand and agree to all conditions noted and agree to pay for all fines and damages. Furthermore, I agree to hold harmless and indemnify Argo Limo LLC in the event of any incident or accident NOT directly associated with the service provided in any of their vehicles.

On-Time Service Guarantee:
If the reservation was made 48 hours ahead, we can guarantee your pick-up On-Time/at Any Time. Excludes weather-related delays.

AIRPORT ARRIVAL:

We will track the flight you provided for the actual arrival time. Your chauffeur will meet you in the Limo Pick-Up area unless a Baggage Meet & Greet is specified in your reservation. The customer is responsible for providing accurate airline and flight information, whether they have checked or carry-on luggage, and the working cell phone number of the passenger. The company is not responsible for any delays (such as Flight#, passenger’s cell phone, etc.) provided incorrectly, diverted flights, or Cancellations. For the missing flight, you must call the company immediately. If we have not been informed about a missing flight, the company has full rights to charge a “Customer NO-Show” 100% fee.

Reservations:

Your online reservation can not be counted as a final until you get a final confirmation with all details on it. The company has full rights to reject online reservations without any explanation. If the reservation was made incorrectly, the company has full rights to correct it such as a service type, vehicle type Airport address, etc. All these facts can have an effect on the final price.
There is no guarantee of any Reservations if payment is not made to us in full 48 hours before the reservation scheduled period. We do charge a 25% deposit as a guarantee to hold a reservation from any Customer. We recommend that our clients book a reservation ahead of time. At least 24 hours in advance (at no additional charge. Deposit may be will request.) to guarantee service on time.
All details (Flight#, AM/PM time, date, type of car, etc.) must be confirmed with the office by email to avoid any inconvenience.

We will ask for your Credit Card. Your Credit Card will not be charged at the time of the reservation and only be used to hold the reservation.   Final charges will be processed after service has been rendered. Final charges may vary! (Tolls, extra stops, waiting time, etc.)

SCHEDULING: 

 All reserved time will be paid for in full by the customer even if not all time was used unless changes are approved by management. Your chauffeur is available at the time you requested services and time may be extended with additional charges. Argo Limo LLC is not responsible for any damages caused by variations in schedule due to “acts of God or nature”, or “unforeseen mechanical occurrences”.

Cancellation:
All cancellations must be made one week ahead to avoid cancellation fees. For all reservations made less than one week before the service day, the cancellation will be charged 100% of the cost. For last-minute cancellations, 100% Fees will be charged from the Credit card. 100% fees will be charged to the customer with a no-show status too. Deposits are non-refundable under any circumstances.

Cancellation Policy for Limousines:

All Cancellations should be made a minimum of three weeks and more in advance to avoid cancellation fees! Any Cancellations for our limousines made less than three weeks before the scheduled pickup date, the fees or deposits are non-refundable under any circumstances.

Waiting Time:
Airport arrivals have 30 minutes for domestic, and 45/50 minutes for International after gate arrival time, to pick up luggage, and meet the driver! Should any passenger needs more than 30/50 minutes to pick up luggage, please account for that at the time of booking your reservation to avoid any additional charges.
Waiting time charges may apply after the complimentary (15-minute) waiting time expires.
For between 15-30 minutes fees will be charged as 30 minutes waiting time. Between 30-60 min. as a One hour waiting time. Overtime pay will apply after the first 15 minutes of the prearranged time described on the run sheet. 

Gratuity:
A 20% tip (gratuity) will be added to every trip. If you pay by credit card, there is no need to pay extra gratuity to the drivers unless you would like to.

Credit Card Transactions:

We have full rights to request a copy of the CC and ID for identification. If the customer refuses to provide copies, the company has full rights to not provide service to the customer. The parties or first-time customers, paying with Credit Card MUST provide CC and ID on the board to the driver if there is a request from the company! 

Your credit card is needed to hold all reservations. We accept all major credit cards: Visa, Master Card, Discover, and American Express. We will then charge your card after the trip has been completed. All the receipts will be sent by email.

For the total amount over $100, we will charge 25% NON-REFUNDABLE reservation fees from the total amount.

Damages Resulting From Your Act:
Argo Limo will charge you the cost of cleaning the vehicle as a result of you or your authorized party Getting Sick in or damaging the vehicle. You also agree and acknowledge to pay all the related fees to get the vehicle back to its normal working condition!

Vomit/Sickness – $500/incident for cleaning fee,
Broken/Missing glassware – $15.00/glass,
Burns – $800/incident for replacement or repair,
Upholstery Tears – $700-1,000/incident for replacement or repair and/or opening a car door into another vehicle or stationary object.
The actual amount will be billed per repair fee and time out of service for the vehicle.

A more accurate and detailed policy will be sent to the customer after the reservation is made, based on the service and vehicle type!

There is a no-smoking policy for all of our vehicles!!!

Smoking is not permitted at all (including electronic cigarettes)  in any of our limousines or luxury cars, and this is not at the discretion of the driver.

This is a basic policy only! The individual contract we will attach to the reservation based on the service type.