FAQ

WHAT IS A PRIVATE RIDE?

A private ride is private car service, meaning you/your group of people- will not be asked to share a vehicle with other travelers.

WHAT ARE YOUR STANDARD CANCELLATION POLICIES?

Sedan and SUV – Cancellation notices are required 12 hours prior to the scheduled reservation to avoid penalties. 2 hours prior to pick up time or garage leave time on airport service, 4 hours prior to pick up time or garage leave time on hourly charters.

IF MY FLIGHT COMES IN EARLY OR LATE, HOW WILL THE DRIVER KNOW?

We track all flights, and our internal system automatically alerts us when a flight isn’t running on schedule. You will not be charged if your flight arrives late. We will monitor your flight and make the appropriate adjustments for your pickup time.

WHERE DO I MEET MY CHAUFFEUR AT DENVER INTERNATIONAL AIRPORT?

Your chauffeur will meet you on Level 5. (Commercial vehicle Level) outside the terminal. As you exit from the baggage claim area West Side Door#506, East Side Door#511, please go to the Island 2 (Limo PU Island). Our chauffeur will be standing at the vehicle holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away (720)999-8565 and we will assist you immediately. Failure to call will result in a full charge/no-show.

IS THERE A FEE FOR MEET & GREET SERVICE?

Argo Limo charges an additional $35.00 for domestic meet & greet service and $45.00 for international meet & greet service.

IS THERE A FEE FOR WAITING PERIODS?

Yes, unscheduled waiting time is charged $20.00 every fifteen (15) minutes. There is a 15-minute wait time grace period on all private (scheduled) ride service.

WILL THE CHAUFFEUR HELP ME WITH MY BAGS?

Yes, the chauffeur will gladly assist you with your luggage at the vehicle. Chauffeur is not allowed to assist you from the baggage claim, because He/ She must stay at the vehicle. (Rule and law of the DIA ground transportation Department)

DO YOU REQUIRE A DEPOSIT AND WHEN DO I PAY IT?

We do require a credit card guarantee for payment and/or a prepaid non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. This applies to all reservations including airport transfers, hourly rentals and bus charters.

IS SMOKING ALLOWED IN THE VEHICLES?

No. All our vehicles are NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.

WHAT IS THE STANDARD GRATUITY?

The industry standard gratuity for a chauffeur is 20%.

I AM TRAVELING WITH AN INFANT. ARE THERE CAR SEATS AVAILABLE?

Customers are encouraged to provide their own car seats or booster seats. However, if there is a need, ARGO LIMO has a limited amount of car seats or booster seats available. Check with your reservation agent at the time of booking for availability. There is a $10.00 charge per seat request. As of January 1, 2012, all children under age 8 are required to ride in a safety seat or booster in the back seat. All children under age 16 are required to ride properly buckled up in safety belt, booster or safety seat. Most children need a booster to fit properly in a safety belt until they are 10 to 12 years old.

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

Sedan reservations should be called in within 24 hours of the pickup date. We do try to accommodate all last minute requests for transportation, but cannot always guarantee that there are vehicles available. All specialty vehicle reservations should be called in well in advance of the event date.

SHOULD I TIP MY CHAUFFEUR?

Yes, if the client is pleased with the service they received. A recommended 20% gratuity is included in the quoted price for your convenience. However, whether a gratuity of any amount is given is up to the client.

ARE PETS ALLOWED INSIDE VEHICLES?

Yes, small pets contained in a carrier or carried on lap by owner are allowed at no additional charge. Customer is responsible to keep pet calm. For any damage from pet, customer will be penalized with certain amount, after inspection by the specialist.

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